Account Stolen [Need Advice] - Guild Wars Forums

DawnOfDeath · Jun 28, 2010, 09:16 PM // 21:16

OK so i got both of my accounts stolen [yes i am a noob and fell to a scam] and really want to get them back. I emailed A-net account support, and they sent me an email telling me to verify my accounts, but i lost my cd keys! come on A-net, I have been playing for four years, and their CD keys come on a little white piece of paper. I was about 9 when i got the game and did not really understand the importance of it. Please, Someone please give me advice on what i should do.

Age · Jun 28, 2010, 10:01 PM // 22:01

There is nothng no one here can help you with this only support and having those keys shows ownership of the account holder.Sorry to hear about this but always keep best to keep your product keys even for microsoft products as it shows licence holder.

**Marty Silverblade** · Jun 28, 2010, 11:51 PM // 23:51

If you have no remote idea whatsoever on where the keys are, you're pretty much screwed. You might be able to get your account back with just personal info (real name, address, etc), but I doubt it.

The only advice we can give you is look for the keys (do you still have the boxes they came in?). Seriously, this is just a forum, there isn't anything we can do to persuade Anet to give you your account back.

jonnieboi05 · Jun 29, 2010, 01:38 AM // 01:38

Marty pretty much sums it up.

I hate to say it but, you might just have to start over from scratch if you're willing to do so and if you and have the funds to buy a new GW account.

From what I hear, Steam is having a sale of all 4 games for $29 if you want to look into that.

Good luck.

*Darcy* · Jun 29, 2010, 02:16 AM // 02:16

You can try giving them other proofs, such as character names and creation dates, titles earned, personal information, but it doesn't look good.

Lord Dagon · Jun 29, 2010, 02:28 AM // 02:28

id take darcy's advice.. tell them everything you know about the account from creation dates, charr names, titles, weapons, things you had on the account just about everythign you cna think of <3.

and gl.. u are really gonna need it D:

C4RB1N3 · Jun 29, 2010, 04:01 AM // 04:01

CD Keys are a very vital piece of information that NCsoft needs to return stolen accounts to their rightfull owners, because they really are the only proof of purchase/ownership of an account one can show.I highly suggest you really look hard for your Prophecies,Faction, or Nightfall keys(they will not accept Eye of the North keys).Best of luck.

stanzhao · Jun 29, 2010, 09:23 AM // 09:23

i had this same issue when i moved to china. they thought i was some kind of bit because i was logging in from a chinese IP, where previously i was in the UK.

i moved to china for a year and anet said i needed my CD keys... of all the shit i needed to bring to china, i never though of packing my CD keys... as it seemed like a waste of time.

anyways... back to the point, i was able to get my account back by giving them all my info. the account i bought stuff from the online store from. my xxxxxxxxxxxxxxx CD keys from the game NCSoft website etc... was a bitch, but you can do it

Quaker · Jun 29, 2010, 03:03 PM // 15:03

I'm afraid that there is only so much ANet can do in such a case. After all, you wouldn't want them to give away accounts just because someone says it's theirs, with no proof.
And, since someone has stolen your accounts, even if you get them back, all of your good stuff and gold, would be gone anyway.
So, your only choices may be to either start over with a new account, or quit and play something else while waiting (and waiting, and waiting) for Duke Nukem... er, GW2.

DawnOfDeath · Jun 30, 2010, 07:48 PM // 19:48

Haha, thanks for the advice. I think I am going to start again. The only reason, Is to fill up my hall of monuments for gw2.

Jun 28, 2010, 09:16 PM // 21:16	#1
DawnOfDeath Ascalonian Squire Join Date: Mar 2010 Profession: N/E	Account Stolen [Need Advice] OK so i got both of my accounts stolen [yes i am a noob and fell to a scam] and really want to get them back. I emailed A-net account support, and they sent me an email telling me to verify my accounts, but i lost my cd keys! come on A-net, I have been playing for four years, and their CD keys come on a little white piece of paper. I was about 9 when i got the game and did not really understand the importance of it. Please, Someone please give me advice on what i should do.

Jun 28, 2010, 10:01 PM // 22:01	#2
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	There is nothng no one here can help you with this only support and having those keys shows ownership of the account holder.Sorry to hear about this but always keep best to keep your product keys even for microsoft products as it shows licence holder. Last edited by Age; Jun 28, 2010 at 10:04 PM // 22:04..

Jun 28, 2010, 11:51 PM // 23:51	#3
Marty Silverblade Administrator Join Date: Jun 2006	If you have no remote idea whatsoever on where the keys are, you're pretty much screwed. You might be able to get your account back with just personal info (real name, address, etc), but I doubt it. The only advice we can give you is look for the keys (do you still have the boxes they came in?). Seriously, this is just a forum, there isn't anything we can do to persuade Anet to give you your account back. __________________

Jun 29, 2010, 02:16 AM // 02:16	#5
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	You can try giving them other proofs, such as character names and creation dates, titles earned, personal information, but it doesn't look good. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Jun 29, 2010, 01:38 AM // 01:38	#4
jonnieboi05 Forge Runner Join Date: Mar 2006 Location: Mableton, Georgia Guild: Guild Ancestors Reunited [?????????]	Marty pretty much sums it up. I hate to say it but, you might just have to start over from scratch if you're willing to do so and if you and have the funds to buy a new GW account. From what I hear, Steam is having a sale of all 4 games for $29 if you want to look into that. Good luck.

Jun 29, 2010, 02:28 AM // 02:28	#6
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	id take darcy's advice.. tell them everything you know about the account from creation dates, charr names, titles, weapons, things you had on the account just about everythign you cna think of <3. and gl.. u are really gonna need it D:

Jun 29, 2010, 04:01 AM // 04:01	#7
C4RB1N3 Frost Gate Guardian Join Date: Mar 2006 Guild: Looking For One. Profession: Mo/	CD Keys are a very vital piece of information that NCsoft needs to return stolen accounts to their rightfull owners, because they really are the only proof of purchase/ownership of an account one can show.I highly suggest you really look hard for your Prophecies,Faction, or Nightfall keys(they will not accept Eye of the North keys).Best of luck.

Jun 29, 2010, 09:23 AM // 09:23	#8
stanzhao Frost Gate Guardian Join Date: Mar 2008	i had this same issue when i moved to china. they thought i was some kind of bit because i was logging in from a chinese IP, where previously i was in the UK. i moved to china for a year and anet said i needed my CD keys... of all the shit i needed to bring to china, i never though of packing my CD keys... as it seemed like a waste of time. anyways... back to the point, i was able to get my account back by giving them all my info. the account i bought stuff from the online store from. my xxxxxxxxxxxxxxx CD keys from the game NCSoft website etc... was a bitch, but you can do it

Jun 29, 2010, 03:03 PM // 15:03	#9
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	I'm afraid that there is only so much ANet can do in such a case. After all, you wouldn't want them to give away accounts just because someone says it's theirs, with no proof. And, since someone has stolen your accounts, even if you get them back, all of your good stuff and gold, would be gone anyway. So, your only choices may be to either start over with a new account, or quit and play something else while waiting (and waiting, and waiting) for Duke Nukem... er, GW2.

Jun 30, 2010, 07:48 PM // 19:48	#10
DawnOfDeath Ascalonian Squire Join Date: Mar 2010 Profession: N/E	Haha, thanks for the advice. I think I am going to start again. The only reason, Is to fill up my hall of monuments for gw2.